Skip to main content

Customer Service

Yesterday, I called my doctor's office to reschedule my appointment for an earlier date, instead of March, to discuss my vivid dreams with him. Instead of scheduling me for an earlier appointment, the receptionist asked me why I want to reschedule. And I replied 'I want to discuss some side effects of my medicine with my doctor'. Why was that necessary, what if I had other plans and just wanted to reschedule, would they deny me?

Anyway, they were booked the month of January so I am trying for the next best thing, February. The receptionist asked me for my phone number so they can call me back with another appointment date. (Note I called in the morning to reschedule the appointment) An hour before the clinic closes I called them back for my appointment date, the same receptionist told me that the appointment clerk does not get her messages until the end of the day, and will call me back with another appointment date tomorrow. Well, I wish he would have said something before so I would not expect a phone call from the clinic all day. So, hopefully, they will call me back today with the appointment. Effective customer service, uh?
Labels:

Comments

Post a Comment

Popular posts from this blog

Religious Preoccupation

After a talk, a woman asked me if my faith contributed to my recovery because she noticed that I mentioned it throughout my speech. In addition to that, she told me that she observed people with faith as having a better outcome in their mental health recovery. First, I came from a family with Christian values. My faith in God started to get intense during the latter years of high school, which in my opinion, is when I started having symptoms. In my experience religion plays a major role in my mental health- its delusions, its coping skills, and in my recovery. In medical terms they call my religious rituals and delusions "religious preoccupation." Before I was diagnosed I was highly religious. In fact, I wanted to be an evangelist and to go to a Christian college. I would read my Bible for several hours a day throughout the day, listen to hymns, and meditate. Sometimes I would ignore people if they wanted my attention while I was meditating I was in such deep thought. Also, I...
15 comments
Read more

What Is Remission?

Remission is the absence of symptoms for at least six months with the support of medication. In other words, a doctor who has never seen you before may not diagnose you as a person with schizophrenia anymore. Remission is also high functioning in several aspects of life, living independently, goinig to school or to work, and socializing with other people. However, this does not mean the patient is cured or the illness has went away, the illness is still present, however, under control. Remission is achieved with the assistance of medication. "Published studies suggest that 10% to 20% of people with schizophrenia have remission of their illness as they get older, 20% get worse, but in a large majority (60% to 70%), the course of illness remains relatively unchanged." To reach remission it is recommended that you aim for a stress-free environment. Therefore, do things to relieve stress such as journaling, exercising, talking to friends, listening to or creating music, making a...
9 comments
Read more

The Path that God Chose for Me

I am not upset that I have schizophrenia, this is the life God chose for me. The other day I was telling my mother I am glad I took a break from school, but I wish I had taken it sooner so that I could have recognized my illness sooner. She reminded me that everything happens for a reason, and that had I took a break sooner I would not have been able to know my full potential in college and in life. I went to college and got really involved in it through sports, internships, and mentoring peers. I was involved in so many things, school, church, home, friends, family, you name it! She was right, I am glad I took the path I took. I did not always have schizophrenia, but now that I have it I will work hard to overcome it. I try not to use the word schizophrenic because that identifies the person by their illness and that isn't fair. I am Ashley and I have schizophrenia. I will not let it limit my potential or define who I am. I can and will overcome these symptoms with medication, the...
23 comments
Read more